customer.service@brandfeatured.com
If we are unable to publish your news story, you are entitled to a full refund. Alternatively, we may offer to redo the order, but you will have the option to choose a full refund instead. Please note that we do not guarantee placement on all sites included in your package, as each publisher has the final discretion over whether to feature a press release. However, we maintain high confidence that the publications listed in each package will feature your press release.
If you cancel your order during the writing process, a 40% penalty fee will be applied. This fee covers the costs incurred from assigning a writer, initiating research, and other related expenses.
Refund requests during the publishing process will be denied. Once publishing has begun, we cannot halt the process or recover the costs. Please thoroughly review your article before submission or approval for publication, ensuring:
If the approved article's text does not match the live publications, you may request a free removal and republishing. This does not cover differences in formatting or placement of images/videos, as these are controlled by each news site.
While we strive to ensure your press release is published on the minimum number of news sites included in your package, each news site retains the final discretion on whether to publish the content. As a result, refunds cannot be issued if the publication does not meet the minimum due to such editorial decisions..
Refunds are issued to the original payment method. We cannot process refunds to a different account.
To request a refund, please contact our support team at customer.service@brandfeatured.com and provide the following information: